Terms and Conditions
Order Policy
Processing
All orders, regardless of delivery method chosen, have an order processing period of approximately 7-10 working days (does not include public holidays and Saturdays or Sundays) before shipping. This is shortened as much as possible.
Changes
Once an order is placed, we are unable to alter nor cancel the order.
Stock Level
All stock levels listed on site are not updated in real time. Out of stock or restocking situations in our order are possible. If there happens to be out of stock items in your order, you can pick an alternative item or opt for a refund. If you are opting for a higher priced item, the price difference would require your top up. If you are opting for a cheaper item, the price difference would be refunded to you.
Shipping Out Orders
If there are item(s) in your order that are on restock or are delayed in shipment, they will be shipped separately. The first batch of item(s) arrived will be shipped via the mailing method chosen at checkout. All further batch(es) of item(s) arriving later will be sent out by the lowest-priced shipping method. If you would like all item(s) in your order to be shipped by the shipping method chosen at checkout, please let us know immediately after payment is made, in an email addressed to care@hellocurve.com with your order number. If the request is not made immediately, we will not be able to accept your choice and restocked/delayed items will be shipped via the lowest-priced shipping method to your country by default. We want our customer to receive their item(s) as soon as possible and will post out item(s) that are ready first hence our default mode of shipping items that arrive first as soon as possible.
If there are ready stock items (items that do not require order processing) in your order along with items that require a processing period of about 7-10 working days before they ship, please note that all items will ship together when the items that require processing complete processing. If you would like the ready stock items shipped first, please let us know via email at care@hellocurve.com. The additional delivery costs are chargeable.
Product Policy
Accuracy
As product information are inputted by hand, errors in product information although rare, are possible. HELLO CURVE is not liable for inaccurate product information. Orders for items with incorrect product information may be cancelled; customers affected will be informed.
We take every effort to depict our products in the most accurate manner possible. However, due to different computer monitor settings and studio lighting, colour difference is inevitable.
In cases where items may look differently from what the photos show (slightly different fabric or detail), we will inform you explicitly in the product description.
Measurements of items are taken by hand and are subject to human error in the range of 1-5 CM.
Delivery Policy
We are not responsible for package loss in the mail. Once the package is handed over to the delivery company (courier company, post office or other), the responsibility over the package is handed over to the company, regardless the delivery type chosen.
Mailing address is followed strictly as per what is provided in the order. If the address provided by the customer is inaccurate, resulting in returned mail to us, all further mailing fees have to be provided by the customer. If the address provided by the customer is inaccurate and results in lost mail, we are not responsible for package loss.
We make every effort to package your item securely to ensure its safe arrival.
We will be on hand to assist with any delivery delays or issues. Please email us at care@hellocurve.com or contact us via our Contact Form for help.
Exchange, Returns and Refunds Policy
The below is effective for orders placed from October 2023. For orders placed prior to this date, only first time customers are able to return their order for store credits or an exchange of items.
- Only one exchange or return is allowed.
- Your request for exchange or return must be made known to us within 7 days of order receipt.
- The mailing fee of the unwanted item from the customer to us is borne by the customer.
- The mailing fee of the replacement item from us to the customer is borne by us.
- Returns are for store credit.
- Items must be in brand new condition; unwashed, unworn, undamaged, and unscented. If the item returned is in a condition that makes it unable to be re-sold, the item will be returned to the customer at the customer's cost.
- We do not offer refunds.
- Exchange and returns are not available for intimates including lingerie, swimwear and undergarments.
The terms and conditions above are subject to change at any time, without notice. All rights reserved by HELLO CURVE.
